Privacy Policy

Who We Are

TradieIQ provides AI-powered business tools designed specifically for Australian tradies. Our website is tradieiq.com.au, and we're committed to helping you streamline your quoting, invoicing, and business operations with smart AI assistance.

What Information We Collect

We collect information from you in several ways to provide our services and improve your experience:

• Contact Information: Your name, email address, phone number, business name, and trade type when you fill in our forms or enquire about our services.
• Website Usage Data: Information about how you interact with our website, including cookies and analytics data through Google Analytics.
• Business Data: When using our AI tools, you may provide job details, client information, pricing data, quotes, invoices, and scheduling information that our tools process to help you run your business more efficiently.

How We Use Your Information

We use the information we collect to:

• Provide our core services (AI-powered quoting, invoicing, scheduling, and follow-ups)
• Contact you about your enquiry or account
• Improve our AI tools, features, and overall service based on usage patterns and feedback
• Send you occasional tips, updates, and industry insights (you can opt out of marketing communications anytime)
• Comply with legal and regulatory obligations

Important: We never sell your data to third parties. Your information is yours, and we treat it with the respect it deserves.

AI & Your Data

Our AI tools process your business data (job details, client info, pricing, and other business-related information) to generate intelligent quotes, invoices, follow-ups, and insights tailored to your business. This is how we deliver value to you.

Here's what you need to know:

• Your business data is stored securely on Australian servers where possible
• We do not use your individual business data to train our AI models for other customers
• Your data remains confidential and is used only to serve your business
• You retain full ownership of all data you provide to TradieIQ

Cookies & Analytics

We use Google Analytics to understand how visitors use our website, including which pages are most popular and how people navigate through our site. This helps us improve the user experience.

We also use cookies — small files stored on your device — to remember your preferences and improve your experience when you visit TradieIQ.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

Third-Party Services

We work with trusted third-party service providers to deliver our services:

• GoHighLevel (GHL): We use GHL for form processing, CRM functionality, and managing your customer relationships.
• Payment Processors: We may use payment processors like Stripe to handle billing and payments securely.

These service providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to provide their services, and we have data processing agreements in place to protect your data.

Data Security

Your data security is a top priority for us. We implement industry-standard security measures to protect your personal and business information:

• Data is encrypted in transit and at rest using secure encryption protocols
• Data is stored on Australian servers where possible to comply with local data residency preferences
• We conduct regular security reviews and updates to address emerging threats
• Access to your data is restricted to authorized personnel only

While we take every precaution to protect your data, no security system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

You have the right to control your personal data. Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you can:

• Request access to your personal data and see what we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your data

To exercise any of these rights, simply get in touch with us at admin@tradieiq.com.au or call 0491 633 950. We'll respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we'll notify you by updating the "Last updated" date at the top of this page. We encourage you to check this page regularly to stay informed about how we handle your data.

Contact Us

If you have questions about this privacy policy, our data practices, or how we handle your information, please don't hesitate to reach out: